SSP Virtual Fall 2020 – Align Research with Changing Consumer Behaviors

One of our favorite events is the biennial Society of Sensory Professionals (SSP) Conference, and we will be there. However, instead of heading out to see all our clients, colleagues and friends face-to-face, we are heading to our home offices to see virtually everyone we’ve been missing October 28 through November 5. The event theme this year is 20/20 Vision and Beyond and we hope to explore, along with you all, the sensory field in some deep and interesting ways. We will be leading an interactive learnshop on how our field is adapting to COVID. To find out more information about the conference, please visit: https://www.sensorysociety.org/meetings/2020Conference/about/Pages/default.aspx.

Things we are looking forward to at the conference include the SSP Scavenger Hunt, where teams will search for common items around the home office. The team that completes the list first wins the game, and we hope we can be on the winning team! Also, we always enjoy the poster sessions, and are confident the online version of the poster sessions will be just as captivating. The event culminates with the SSP Evergreen Award presentation. After the awards presentation, we get an update on the state of the SSP, plus get to meet the new slate of officers who will serve on the Executive Committee for the next two years.

What we are most looking forward to at the SSP Conference is our very own Sarah Kirkmeyer, InsightsNow’s Senior Director of Client Partnerships, who will lead a highly interactive learnshop on “Tracking COVID-19: How Sensory Scientists are Adjusting Research to Align with Changing Consumer Behaviors.” We all know the global pandemic has significantly changed human behavior, and Sarah has assembled a fantastic group who will help us all explore options that can truly work for consumer research right now. It’s true that Sensory Scientists have had to adapt in many ways to gain understanding of the impact of our current times, with product and consumer insights being more valuable than ever! Everything from consumer trends to business process, to cultivating hope during the pandemic will be covered in this workshop. Come join us to participate in expanding our understanding of the impact of COVID-19 and the challenges and opportunities facing the Sensory Science community.

Make sure you sign up!

October 5, 2020October 21, 2020

Quirk’s Virtual – Implicit Testing – Going with the gut or mind?

The Quirk’s Event takes on its second completely virtual conference in 2020, taking place October 27-28. A main focus of this fall’s Quirks Event to keep in mind is: “Driving your market research forward”—something we have all been working hard to achieve during these times of COVID-19. To find out more information on the event, please visit: https://www.thequirksevent.com/virtual-fall-2020/. It promises to be an action-packed two days featuring a variety of insights professionals sharing their knowledge... including two sessions you won’t want to miss from us here at InsightsNow!

At this upcoming Quirks Event, our CEO and Founder Dave Lundahl will be speaking about implicit and explicit modes of thinking. If you want a sneak peek into this topic, you can grab our brand-new white paper, “The Implicit / Explicit Test™: Applying Neuromarketing to Enable Better Product Marketing, Development and Innovation.” Sound complicated? Well, join him at Quirk’s where he is going to do a deep dive into this topic—and tackle the battle of following what your gut or your head says you should do. There are three main takeaways from his talk, the first is how to utilize implicit testing better for research. The second takeaway is how to take implicit testing even further using a framework that’s behavior-based. Dave will go specifically into social, psychological, functional, and sensorial motivation and how these motivators impact consumer behavior. And lastly, a few different case studies will illustrate real-life use of this important research technique.

Kayte Hamilton, a Client Partner Director here at InsightsNow, is also speaking at The Quirk’s Event. She will be taking attendees on a journey of how to gain the best, most actionable insights through qualitative and quantitative research. Kayte's talk "The Haunting of Quantitative Data about data analysis —an uncomfortable topic for some marketing professionals, will demonstrate how the numbers and the story they tell truly do go hand-in-hand to gain better insights. She will be sharing ideas on how to balance the two for the most accurate end result. You can find more information on Kayte’s presentation at: https://www.thequirksevent.com/virtual-fall-2020/sessions/dont-let-quantitative-haunt-your-qual-design/

We will be live at the show in order to answer any questions you have and share more information. We hope to see you there!

October 1, 2020October 27, 2020

Plant-Based Ethics and Natural Products Industry Trends

What we learned at the Spark Change™ Mission-Driven Business Community Event

Recently the NewHope Network hosted a Mission-Driven Business Community Event, as part of their new Spark Change™ series. We checked out the session, “What's Next in Mission-Driven Business? Data & Insights, ”to learn about trends that are shaping  the growth of the natural products industry. 

The session speakers, Eric Pierce (New Hope Network) and Kathryn Peters (SPINS), talked about how retailers need to be thoughtful about what products fill the limited space in store shelves. Using the latest sales, innovation, and consumer engagement data, their session was geared to help retailers identify and prioritize mission-driven products that should be on the shelf.

The discussion touched on areas in the industry that offer the greatest opportunity for sales, differentiation points for successful product development, and how to prioritize your brand among other mission-based brands. Some identified mission-based trends covered in the session were responsible sourcing, multi-stakeholder business models, sustainable packaging, waste reduction and plant-based ethics.

Of particular interest was the section covering plant-based ethics, where the speakers talked about the massive growth in this category and why consumers are eating more plant-based foods—for reasons like health and environmental concerns, as well as due to animal welfare issues and food safety.

Due to this market growth and these identified plant-based trends, this has been a topic of interest here at InsightsNow as well. We have explored the area of plant-based proteins extensively in our recent white paper, “Beyond Impossible—Behavioral KPIs for Plant-Based Burgers,” and the trends in the session resonated with our own findings. You can check out the white paper here.

Next up for New Hope’s Spark Change™ series is their Modern Health Community Event on October 7th where we will be joining along with other brands and products representing the future of wellness to take in the panels and presentations on this timely topic.

September 30, 2020September 30, 2020

Rapid Product Development Solution Launched by InsightsNow and CuliNex

CRAEVS Solution developed to help food and beverage companies take products quickly through concept, commercialization and commerce stages.

30 September 2020 – Portland, OR – InsightsNow, a behavioral research firm, in partnership with CuliNex, a clean label product development consulting firm for the food industry, have released a new product development solution called CRAEVS (an acronym for Clean Label Research through Agile Evolutions into Stores). The companies brought together their respective consumer insights and culinary innovation expertise to build this end-to-end solution for food and beverage company’s innovation efforts.

“The solution is a first for the food industry. It brings together the creativity of culinary experts, inspired and guided by consumer insights, to accelerate cost effective product development timelines,” said Dave Lundahl, CEO and Founder of InsightsNow. “The all-in-one solution not only streamlines the process from initial opportunity all the way to the store shelf to deliver cleaner, healthier food product alternatives sought by consumers, it is especially needed during current times to help companies overcome the workflow disruptions caused by the ongoing pandemic.”

The CRAEVS Solution was built to take food product and marketing teams through five sprints in a completely integrated process:

Clean Label Category Review: Understand competitive space and potential consumers, find your focus
Co-Create Concepts: Gather qualitative consumer data to create and refine concepts
Co-Design Products & Packaging: Develop and measure effectiveness of target prototypes
Commercialize Products & Packaging: Scale production conditions and match prototype to goals
Retail Store or Home Use Testing: Validate the product and get shelf performance feedback

The five phases are implemented through a single team formed by InsightsNow and CuliNex, structured to bring together culinary and food science innovation with insights from consumers in a rapid iterative manner.

“By using insights-driven research, we are able to partner together to inspire, guide and validate the product development process,” said Mark Crowell, CEO of CuliNex. “Between our two teams, we have 100+ years of development experience that can help food and beverage companies say ahead of trends—particularly for clean label products.”

To learn more about CRAEVS, please visit www.craevs.com.

About InsightsNow

InsightsNow, an award-winning behavioral research firm, partners with companies across a wide array of industry verticals to accelerate marketing, branding and product development decisions for disruptive innovations achieving a cleaner, healthier world. Insights are provided via custom solutions and assisted DIY tools based on proprietary behavioral frameworks to help find answers faster, improving your speed-to and success-in market.  www.insightsnow.com

About CuliNex

CuliNex is a product development consultancy specializing in the development of delicious clean label food products. CuliNex works with brand owners, food manufacturers, ingredient suppliers, retailers, and multi-unit foodservice operators to achieve their growth goals by bringing successful products to market.  www.culinex.biz

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Media contact: Michelle Andre, 415-577-8634, michelle.andre@insightsnow.com.

September 16, 2020September 17, 2020

ESOMAR Insights Festival

ESOMAR Insights Festival Notes

Day 1

ESOMAR pivoted to our new virtual landscape with the Insights Festival 2020—an event focused on how research, data, and insights contribute to our daily lives. We jumped in to be part of this unique experience as it is currently being live streamed across social media channels and have already found it full of the promised conversations and content. We already caught a great session with David Evans from Microsoft, where he focused on brand love, “The New Brand Perception Battleground.” It was a fantastic wake up call to everyone in innovation first thing Monday morning (Pacific Time)!

The session content showed that it isn’t enough to just have a great brand experience, a product that fulfills needs, and performs flawlessly in the moment of use. David delved into how the measurement of consumers’ brand memories can help increase spending on the brand over time, and that “defining brand memories are the moments that matter for world-class service brands.”

The talk focused on how creating strong brand memories differs from just developing a product experience that people love; you need to be intentional. And importantly, defining strategies for building brand memories is a very different end goal than developing for usability.

In the session, David reminded attendees:

You can’t change what you aren’t measuring, therefore you have to measure the percentage of people who have “peak memories” and those who have “pit memories.”
You want to create a frictionless product experience.
That frictionless experience is very different from creating strong brand memories. Creating strong brand memories is about finding ways to create peak memories that last. These moments include:

- - Moments of Pride
  - Moments of Connection
  - Moments of Insight
  - Moments of Elevation

This focus on peak and pit moments also allows study of those areas which are creating the greatest negative experiences. Negative experiences need to be addressed most quickly as they are harming your brand. And the session covered how improving those positive brand memories is shown to increase the money spent on your brand over time.

When you focus on only one area, you limit the connections you can make and the insights you can discover. At InsightsNow, we talk a lot about moments and their impact on the brand, and we enjoyed bringing this talk back to the team after attending on Monday.

What other sessions have you attended or are planning to attend at ESOMAR’s Insights Festival? We are planning on checking out Xabier Palacio’s talk on “The Global Insights Industry—Trends and Forecasts” on Wednesday, and Gabriela McCoy’s (Bacardi) talk on “The Consumer Matrix: How to Save the Humans” on Thursday, among others. Hope to see you there!

September 15, 2020September 15, 2020

IIEX North America Virtual – Learnings with Online Fun

We recently attended Greenbook’s new online version of IIEX North America, that was postponed from its usual spring time slot and reimagined in a virtual setting— as we are still unable to meet in person in the usual venue of Austin, Texas, due to the pandemic. Our attendees picked sessions that were the most interesting to them, reported back to the wider team on our learnings, and we share them here with you!

Our Learnings

Our Chief Research Officer, Greg Stucky, dropped in on “Becoming Behavioral Designers: The Journey to Make Behavioral Research Pervasive” with Carlos Navarro (Principal Financial) and Will Leach (Mindstate Group). Session attendees heard about focusing marketing communications on behavioral motivators to gain clear results—something we are big fans of doing here at InsightsNow as well. This talk touched on mental mind states, showcased how to go beyond personalities to understanding decision-making, and discussed communication strategies for target audiences. We have found the areas they covered to be true in our own innovation research—you must go beyond merely “correct” marketing messaging, but also ensure the product or service delivers on the promise of the message. This allows the offering, the messaging and the experience to be in complete harmony. Greg also popped into some planned networking sessions, including trivia night with Women in Research (WIRe). InsightsNow recently became a corporate donor supporting the WIRe organization, and we had a fun night answering trivia questions about famous women making history.

Kristen Dale, InsightsNow’s Vice President of Client Partnerships, joined the Renee Smith (Gutcheck) session on a “Modern Look at Personality & Consumer Behavior” to take a deep dive into some interesting work within neuroscience. Some techniques discussed included ways to unlock subconscious mindsets and core personas to create effective product engagement and communication, with presentation points on personality measures, eye tracking, language-based assessments and more. Kristin also went to a “The Future of Insights” session with Phil Ahad (Toluna) and Michael Lancor (Procter & Gamble) where they discussed ways they’ve been helping P&G in their quest for constructive disruption. Research approaches for the brand to stay ahead of the fast-changing market included quick learning techniques, and also what might be a stop gap in the product space. Both her session choices resonated with the consumer behavior and disruptive research that InsightsNow has been focused on for our research studies.

Our business development and membership services associate, Amissa Sugden, decided on “Storytelling with Data” with Jason Alleger (Traeger Grills) for one of her IIEX NA sessions. He started out by comparing the story structure of “The Three Little Pigs” to data storytelling, noting that the fairy tale has an exposition, rising action, climax, falling action and resolution. The problem with presenting data is many data stories don't bring people along a journey like this. During the talk, attendees learned about storytelling templates, graphs and creating focus, the words we use to describe data, and some great examples for inspiration. Applying some of his tips is sure to make any data presentation anything but dry, and we were glad for Amissa to bring back these tips to the team!

Sarah Kirkmeyer, who is a senior director of client partnerships at InsightsNow, went to “A Winning First Impression: How to Create Appealing Product Designs by Leveraging Implicit Research” with Quantilope where they showed a platform for pulling in and displaying implicit results. She also popped into “Spiritual Design: Making Room for Meaning” with Dr. Stephen Wendel (Morningstar) where attendees learned about intentionally designing one’s environment (physical, social, temporal) to remove distractions and make room for a meaningful spiritual life.

We gained a wide array of knowledge from the presentations at this year’s IIEX NA, and enjoyed seeing some colleagues, researchers, friends and clients online – and can’t wait to meet up with everyone in person soon.

September 9, 2020September 9, 2020

Supporting Women in Research (WIRe)

Media Alert

9 September 2020

InsightsNow becomes corporate donor supporting Women in Research (WIRe)

Donorship will support key programming for diverse groups in market research around the globe

InsightsNow, an award-winning behavioral research firm, has signed on as corporate donor to support Women in Research, a global networking organization in the market research industry. Women in Research advocates for women and minority groups in the market research industry by creating opportunities, fostering inclusion and supporting diversity. InsightsNow’s contribution will be used to help grow and promote key programming of the nonprofit organization, such as worldwide educational events, mentoring and equal representation initiatives.

About InsightsNow
InsightsNow, an award-winning behavioral research firm, partners with companies across a wide array of industry verticals to accelerate marketing, branding and product development decisions for disruptive innovations achieving a cleaner, healthier world. Insights are provided via custom solutions and assisted DIY tools based on proprietary behavioral frameworks to help find answers faster, improving your speed-to and success-in market. www.insightsnow.com

About Women in Research

Women in Research (WIRe) was founded by Kristin Luck in 2007 as a small networking group for women in the Los Angeles market research community. WIRe has since evolved into a global networking group for women in all parts of the industry, holding events all around the world. Beyond networking, WIRe events also facilitate leadership, entrepreneurship, mentoring and other career development goals. By empowering and nurturing relationships, WIRe’s goal is to develop and accelerate women in their market research careers. www.womeninresearch.com

August 31, 2020August 31, 2020

Insights Association Open Mic Night

By Greg Stucky

At the end of August, I had the pleasure to take the microphone for a few minutes at the Insights Association, Northwest Chapter's Open Mic Night. It was a fantastic session featuring five “speakers” who had the opportunity to engage with the audience on a wide variety of topics relevant to the market research industry and the work we have been doing lately.

Consumer Behavior at Restaurants

I spoke about the interesting phenomena our tracker study is seeing regarding restaurant behavior right now, where very few people are willing to go into a restaurant to eat, but a quickly growing number are perfectly willing to eat outside at a restaurant. At the event, we had a great discussion about the driving forces behind this behavior: consumer lack of trust and consumer lack of control are generating fear of sitting down inside a restaurant to eat. [Restaurant Behavior]

What Speakers Shared

We also heard more about COVID-19 influenced behaviors from Kaben Clauson at TruePublic where they are seeing some fascinating changes in attitudes toward marriage—and other social behaviors—including how high school and college students really feel about returning to school.

Roger Straus provided us all with some fantastic tips about coordinating virtual focus groups, including simple things like how to work with your team to manage technical issues and get people focused and conversational.

We all learned more about how low-vision/blind people have organized their technology and thus helped us gain new perspectives on caring for everyone in research with Mary Ann Mendez. She talked about “Being Inclusive of Those Who Are Low-vision/Blind in Research”, we are all going to be using #altext and labeling form fields and elements way more often now! It was great to hear some easy steps to take to be more inclusive.

Amanda Durkee gave testimony on how she has used mediation and other relaxation techniques to improve her stress levels. Good advice for all of us who are working in newer, and often more chaotic, environments. We can all add simple daily activities designed to help us relax to stay happy and healthy in our new work environments.

And to top it all off, Brian Fowler provided us all with education we never knew we needed about the ukulele and allowed us to join in a mini jam session.

It was a great session full of new information and new connections. Looking forward to many more!

August 28, 2020September 8, 2020

Disrupting Marketing through Hybrid Research Design

By Kayte Hamilton & Chuck Rodriguez

In most research settings there’s been an on-going battle between which methodology is best suited for the job; do we need something statistically valid in a quantitative environment or are we looking for deep context through a qualitative session?

Many researchers often feel they must choose one route over the other. On top of that; in the last few years there’s been an explosion of new tools that blur the line between what traditional methods mean—things like eye-tracking and neuroscience tools, automated interviews and data tracking. At InsightsNow, we find the highest value to our insight mining comes from our ability to recognize the benefits of certain resources and cherry-pick a custom solution. An agile approach to research design also allows exploration of the data collected in a best use case scenario.

Disruptive Innovation and Hybrid Research

Disruptive innovation is an interesting concept. To many; innovation means something technology or tech-driven (simply run a search for “innovation” in Google imagesand you’ll see what we mean). However, disruptive innovation is a more basic idea of introducing something new to your processes and that’s exactly what we’re doing here with our hybrid research designs. The tools and resources aren’t new (so to speak), but when they are combined it makes for a unique research solution—solutions driven by the need to deeply uncover consumer behaviors and motivations without adding time to the fieldwork.

In August, we presented a webinar (you can find the recording here) that explored this hybrid quantitative and qualitative research design through the lens of two case studies. While about 70% of the webinar audience admitted to already using hybrid designs, 100% of the audience felt they learned something new from our presentation.

Case Study #1: Message Testing in the Consumer Technology Space:

The first of the case studies we referenced in our webinar focused on a study based entirely on messaging communication. In order to optimize the time our qualitative moderator had with participants across sessions, we uniquely leveraged our initial engagement with these folks—by activating something more powerful than the often used high-level homework primer. After mulling over a bunch of approaches, we decided to go with InsightsNow’s Implicit Test to capture reactions toward the messaging.

The benefit of going this route was obtaining those System 1 and System 2 reactions before participants even stepped into a room with us. These responses were provided in a vacuum, so to speak, which not only afforded us insight related to the messaging but also into our participants’ minds. Learnings could be used for more effective probing to identify key presumptions and gray areas that contributed to those initial reactions toward the messaging.

Leveraging a quantitative resource before our sessions allowed us to:

Interpret the measured response times to dig for disruptive components in each message, “What slowed you down?”
Create a hierarchy of performance rooted in behavior and the deep dive discussion in the room.

Now, one of the questions that was posed during this project creation included the strategy behind the idea:

If Only Quant = We would have known WHAT metrics, without the why or context in each message.
If Only Qual = It would have been difficult to establish a definitive winning proposition; which was one of the project objectives.
If Multi-Phase = This would have been costly and time to actionable results would have been considerably longer. We utilized the focus group participants rather than two distinct sets of recruited consumers.

Case Study #2: Market Understanding & Consumer Needs in the Health Care Industry:

For the second case study example, we pulled from another industry entirely, designed to shed some light on consumers within the health care space. Our client was interested in understanding perceptions of health care in their region, both more broadly and among a handful of giants that occupied the space. One of the underlying objectives was to also obtain direction for use in their messaging. As it turns out, the still very current health crisis we’re all so familiar with was having a considerable impact on preferentiality and our client’s brand was seeing a decidedly negative impact. They needed insight to clearly define new messaging, regain lost loyalty and reinforce their mission.

In this research design, we again used quantitative to guide our qualitative discussions…in more ways than one:

Helped determine key indicators used to operationalize TWO segments of health care consumers (those who favored our client and those who were apathetic).
Provided detail used to determine the ‘short-list’ of services and amenities for exploration among well-curated, target segments.
Provided a market-level baseline read on messaging reception for comparison to both segments to tease out key differences and similarities.

While this study began as quantitative first; the bulk of the execution was a five-day online board/short-term community. Throughout the week we rotated quantitative tasks within the qualitative discussion allowing us to deep dive into the aggregate results rather than trying to discern individual results all week. This helped ground the discussion and got the consumers thinking in more detail as they caught on to the design.

To focus the qualitative discussion, we used surveys to quantify large “bucket-sorting” tasks for preferred brands, brand attributes, and InsightsNow Implicit Test again for brand messaging. Those results were tied into group and individual assignments in the discussion by highlighting keep themes in the aggregate. By moving any short-response type questions in the surveys, we could tie back their larger discussions to their customized survey responses (if needed).

Other Hybrid Research Design Ideas:

While we’ve been using our Implicit Test on a wide range of research applications; our executions aren’t limiting to just this resource.

Integrate Social Intelligence analysis before you develop any discussion guides or assignments. “What do you already know” >> “What do you want to know MORE of?”
Utilize Passive Metering to find out what consumers do, not what they say they do.
Complex rankings? Use a Tournament or MaxDiff survey design before or after sessions to better organize the data. Can also use surveys in real-time with digital respondent packets.

When deciding if a hybrid research design is best for your business objectives; we challenge you to consider these types of questions. We’re also available to help you brainstorm your next successful execution!

What are you running sequentially that you can combine for more agility?
What more information do you find yourself asking after an execution?
What do you wish you could learn, yet haven’t been able to decipher?
In what situations are your answers too generic?
How often do you find it tough to make decisions after a research project?
Are you missing a behavior or subconscious cue you need to understand?

August 27, 2020August 28, 2020

In-Person Consumer Research During COVID-19

By Greg Stucky, Chief Research Officer, InsightsNow

As we continue to recover and work through pandemic-related changes to consumer research, we have seen a steady increase in the number of research requests—both quantitative and qualitative—where in-person executions are preferred or necessary due to stimulus/product handling requirements. Finding ways to balance consumer safety while maintaining high quality in-person research has been a priority for InsightsNow and our clients. By continually monitoring news, local and national guidelines, we are able to advise ways to make in-person research safer during the pandemic. Here are some ways we have managed to continue onsite testing—and some options which can be considered to continue providing high levels of safety while conducting in-person and face-to-face research.

Creating Flexible Plans

First and foremost, create flexible back-up plans. Things are changing day-by-day and sometimes we need to pivot to an alternate plan, like a change to serving schedules, moving to a different market or adjusting timelines. Agreeing on a back-up plan early allows you to flex quickly when changes arise.

Limiting In-Person Group Size

Reduce the number of consumers per timeslot or session to adhere to the national and local COVID-19 safety guidelines. This ensures consumers experience less contact in the waiting room, while participating in a CLT or even within a focus group. Ideas for implementation include more sessions in a day or considering spreading sessions across multiple days. Pay special attention to overlap time periods where people are arriving and leaving and plan for the least number of people overlapping as possible. By having fewer consumers come in at once, facilities can provide more personalized attention for quantitative studies, and moderators can probe deeper during qualitative studies.

Adjusting Facility Room Set-Up

With smaller sessions, you can consider changing the room setup. Pulling inspiration from restaurants, we have been spreading consumers throughout the room for in-person sessions. The room, tablets, and any supplies are sanitized thoroughly between consumers. By leveraging news and following safety guidelines your participants may have heard about regarding how restaurants keep people safe, you make everyone more comfortable with the study and the in-person parameters.

Conveying the Right Mask Message

Any consumer completing onsite testing is required to wear a mask at all times, except when they are seated and actively tasting or drinking samples. The mask requirement can bring both comfort and fear, so researchers must carefully consider what subconscious cue to convey—especially if the research is branded in any way. Making everyone wear a blue medical mask gives a different room vibe than allowing people to bring their own mask and use it to share a bit about their personality—perhaps as part of an ice-breaker session. There are tools/tricks that moderators can utilize to overcome communication challenges that arise from wearing masks.

Finding Options to Traveling

Requiring research team members to travel to facilities can also be difficult, with many states imposing quarantine guidelines for travel across state lines. For those able to attend, facilities are recommending reduced numbers for kitchen prep or back room viewing. In our experience, there are many ways to have a “hybrid” experience that allows consumers to come in person for control of products, yet virtually interact with other consumers, researchers and client teams. This eliminates the need for team members and moderators to travel yet allows for an in-person experience from a product perspective. Just because you need consumers to come to a controlled location doesn’t mean the interviewers or moderators also need to be in that location – you can run a video interview with each consumer at their own separate station with the moderator and viewers all remote.

Are you struggling with how to execute an in-person protocol during COVID? Give us a call and we can discuss options to keep everyone as safe as possible and help you think through designs which require the least amount of face –to-face interaction for the safety of all involved.